FAQ
Helpful Frequently Asked Questions
Delivery times vary depending on the destination and the mode of transport. Sea freight typically takes longer than air freight. For specific delivery times, please contact our customer service team with your shipment details.
The first possible pick-up date depends on the availability of our transport resources and the location of the pick-up. Generally, we require a notice period of at least 24 hours. Please contact us to schedule your pick-up.
We offer multiple payment options including bank transfer, credit card, and mobile money. Please contact our billing department for more details on payment methods and instructions.
For customs clearance, you will typically need the following documents: commercial invoice, packing list, bill of lading or air waybill, and any applicable import/export licenses or permits. Our team will assist you in preparing and submitting all necessary documentation.
You can track your shipment in real-time through our online tracking system. Simply enter your tracking number on our website, and you will receive up-to-date information on the status and location of your cargo.
If your shipment is delayed, please contact our customer service team immediately. We will investigate the cause of the delay and provide you with updated information and assistance to ensure your cargo reaches its destination as soon as possible.
Yes, we offer comprehensive cargo insurance options to protect your shipment against potential risks. Please discuss your insurance needs with our team to ensure your cargo is fully covered.
Yes, we have the expertise and certifications required to handle hazardous materials. Please contact us with details of your hazardous cargo so we can ensure all safety and regulatory requirements are met.
We serve clients globally with a strong focus on East Africa. Our strategic location in Dar es Salaam, Tanzania, allows us to efficiently manage cargo movements to and from various international destinations.
You can request a quote by filling out the form on our website or by contacting our sales team directly. Please provide as much detail as possible about your shipment to ensure an accurate quote.
